Restoring Hope, Wi-Fi in Storm-Ravaged Puerto Rico

Their destination was a stricken community in Puerto Rico, but for how long they were unsure. The extent of the damage was unknown. 

The Category 4 storm had wiped out all communications. 

This is why the Massachusetts-based team of four set off for the devastated island with nearly 1000 pounds of mobile network gear, cases of water, and enough dried food to last them several weeks. 

The Avwatch team, a nationally-recognized leader in disaster response and mobile tactical networks, was on a humanitarian mission to establish Mobile Ad hoc Networks (MANET) in areas where critical communications had gone dark since Sept. 20 when Hurricane Maria struck the island. 

“We didn’t know what we were walking into,” said Marcus Tooker, Avwatch VP of operations. 

He said a private foundation director contacted the team, recognizing them for their proven emergency response and network expertise in past disasters, and requested their assistance in Puerto Rico. The director gave them a contact on the island - Christine Enid Nieves Rodriguez – who runs a community center in Mariana. 

The center, which feeds more than 300 people a day, had been without power, connectivity, and logistical support for weeks following the hurricane. With food and water in short supply and no means of communication, many more desperate people were showing up at the door. With widespread devastation, and time running out now several weeks after the storm, Nieves would help the Avwatch team prioritize once on the ground, the director said.
They landed Oct. 18 on the eastern side of the island in the city of Humacao. With only a specialized hand-held radio, battery, and solar panel – they quickly found and patched into an existing Wi-Fi signal and pointed it toward the mountains. 

With the main hub established in Humacao, they deployed relay gear in the mountains and created a wireless network of nodes, extending connectivity to outlying and otherwise cut-off communities. 

Among the first was Mariana. 

The team established a hot spot at the community center, and at the advice of Nieves, they established additional nodes in nearby towns, one at a local church about 20 miles away which was served as a high-capacity community center, as well as three hospitals. 

For the first time in weeks, people were connected with their loved ones. Some were without Internet or cell service for nearly a month and didn’t know if family members were alive. 

“A lot of people on the island don’t have cars,” Tooker said. “And if they did, there was so much damage it was difficult to get around.” 

He said that while many people were without cars, nearly everyone he encountered had a cell phone. 

“But without a signal, the phones did them little good,” he said. 

Additionally, he said because they were without power for so long, most of the phones were dead. So the team also set up generators in some areas, and solar charging stations in others. 

In a short time, with connection reestablished and batteries back to full power, Tooker said he saw hope restored for many residents. 

“Just as an example, we had these three guys who hadn’t been able to contact their families in like a month,” he said. “In less than ten minutes, we had them charged, connected, and in touch with their loved ones.” 

He watched the three men celebrating and exchanging high-fives as they each learned their aunts, uncles, and other extended family and friends were alive and well. Similar cheers continued and multiplied throughout the community center as more people charged their phones, connected to the ad-hoc hot spot, and contacted friends and family - on the island and elsewhere around the world - for the first time in weeks. 

“As an emergency response company, that’s a big part of why we do this,” said Chris Kluckhuhn, Avwatch CEO and retired U.S. Coast Guard Cmdr. 

He said the other part is connecting managers like Nieves to vital resources after disasters. 

“We’ve spent a decade perfecting our ability to rapidly provide wide-range communications to the most critical areas and link responders with resources,” said Kluckhuhn. “And we do it with minimal infrastructure and personnel.”

He said with a small ground support team placing lightweight but powerful nodes and solar panels on mountaintops, the team could effectively create a semi-permanent Internet network across Puerto Rico’s entire 3,500 square miles. 

And in the days and weeks that followed, Nieves used the Avwatch network to continue managing the center, coordinating logistics, food, and medical deliveries, and soliciting volunteer support and donations via social media.

And while no one can predict the weather, looking ahead, the Avwatch team anticipates more hurricane responses in the future. Like any emergency response team, Tooker said they hope for the best, but are prepared for the worst.  

“If next year is anything like this year, we’ll be front and center, and ready to help again,” he said. 

About Avwatch
The Avwatch team consists of nationally-recognized homeland security experts, each well-versed in military, federal, state, and local disaster response planning and protocols. Avwatch technology has been used during security efforts at Super Bowl 50 in San Jose, California, the Boston Marathon, and emergency responses including Hurricanes Sandy, Irene, Irma, Maria, and the 2010 Deepwater Horizon oil spill response. The company provides training for U.S. Air Force and Marine forces prior to overseas deployment and offers a wide range of aerial platforms in support of advancing UAS technology. The Massachusetts-based company serves a national client base with personnel and facilities on both coasts and in the Midwest.

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