Article Out Loud – AI and 911 Call Systems: A New Ally or a Hidden Risk?

Full article by Michael Breslin, an Article Out Loud from Domestic Preparedness, September 11, 2024. 

In this feature article, a retired federal law enforcement senior executive describes how artificial intelligence (AI) is changing the landscape by increasing efficiencies and risks. As unexpected events can strike at any moment, the systems designed to protect people – 911 call centers – face unprecedented challenges.  

From natural disasters to sophisticated cyberthreats, the risks to public safety are evolving fast. Learn about the benefits and challenges AI-driven 911 systems pose for communities. 

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Michael Breslin

Michael Breslin is a retired federal law enforcement senior executive with 24 years of law enforcement and homeland security experience. He served as the deputy assistant director in the Office of Investigations focusing on the integrated mission of investigations and protection with oversight of 162 domestic and foreign field offices. He served as the event coordinator for the National Special Security Event Papal visit to Philadelphia in September 2015 and was appointed by the Secretary of Homeland Security to serve as the federal coordinator for the Papal Visit to the Mexico-U.S. Border in 2016. He is a member of the Senior Executive Service and is a published author of numerous articles on homeland security, defense, and threat mitigation methods. He serves on the Cyber Investigations Advisory Board of the U.S. Secret Service and is a Board Member for the National Center for Missing and Exploited Children. He also serves on the Preparedness Leadership Council. He has a B.A. from Saint John’s University, Queens, NY, an M.S. in National Security Strategy and a Graduate Certificate in Business Transformation and Decision Making from The Industrial College of the Armed Forces; and an MPA from John Jay College of Criminal Justice.

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